Thank you for shopping at 2nd AveCandleBar! We want to ensure you have a delightful experience with us, so we've crafted a transparent and customer-friendly Shipping and Return Policy to address any concerns you may have.

Shipping Policy:

• Orders are typically processed within 1-3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with your tracking information.

Shipping Methods and Delivery Time:

• We offer standard shipping within Canada, with delivery typically taking 3-7 business days, depending on your location.
• For international orders, we ONLY ship within Canada and the US for now.

Shipping Costs:

• Shipping fees are calculated based on your location and the weight of your order. You can view the shipping costs at checkout before finalizing your purchase.

Order Tracking:

• Once your order is shipped, you will receive a tracking number to monitor your package's delivery status. Please allow a few hours for the tracking information to update in the system.

Order Changes and Address Updates:

• If you need to make any changes to your order or update your shipping address, please contact our customer support team within 24 hours of placing your order. We'll do our best to accommodate your request.

Return Policy:

We take pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.

• To be eligible for a return, your item must be unused, undamaged, and in its original packaging.
• Returns must be requested within 30 days of receiving your order.

Return Process:

• To initiate a return, please contact our customer support team at tandi@2andavecandlebar.com with your order number and reason for the return.
• Once your return is approved, we will provide you with a return shipping label.
• Please securely pack your item and affix the provided return label to the package.
• Drop off the package at your nearest shipping carrier's location

Refund Processing:

• Once we receive and inspect your returned item, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to 5 business days for the refund to reflect in your account.

Refund Processing:

• Once we receive and inspect your returned item, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to 5 business days for the refund to reflect in your account.

If you have any questions or need further assistance regarding our Shipping and Return Policy, please don't hesitate to contact our customer support team at tandi@2andavecandlebar.com Your satisfaction is our top priority, and we'll gladly assist you with any concerns you may have.